Baroque Horse & Friesian Store are divisions of EQUINE DESIGN 21512 Orr Springs Road, Ukiah CA. 95482
707-937-2133 only after 10 am PST, thats after 12:00 pm if your on the east coast
REFUNDS, RETURNS, EXCHANGES, DISCLAMER, BHS POLICIES.
DISCLAIMER: Horses are by nature dangerous animals, leather riding products are MEANT to break under stress, EQUINE DESIGN/ BAROQUE HORSE & FRIESIAN STORE; will not be held accountable, financial or otherwise for any use, breakage ether foreseen or unforeseen, that results in, damage, injury, or death to human or animal. By purchasing our items you are agreeing to accept any and all risk associated with the use of any and all purchased riding items.
GUARANTEES: After your 10 days, If an item is faulty or breaks, I offer no guarantee. These items are all manufactured in Europe and they do not guarantee their work. If an item is determined to break from faulty manufacturing, withen 30 days, please send item to BHS, or clear photographs of the fault, and explain the conditions. We will offer you a good discount on the purchase of a new one, or a discount voucher towards a future purchase.
REFUNDS/ RETURNS:
Any item may be returned in unused condition within 10 business days of the item(s) Arriving at your mailbox (tracked by shipping date) for a full refund or exchange.
All items MUST BE RETURNED by USPS priority, Insured mail, FED EX or UPS Insured and accompanied by this return form.
Items returned dirty, damaged, or returned after the 10 days WILL be subject to a 10-50 % restocking /cleaning fee, or may not be eligible for a refund at all. If you are planning on returning item and you are close the to 10 day deadline please call me and let me know you would like to return or exchange an item.. All items should be placed inside a bag before going in the box to help keep them clean and dry.
NOT RETURNABLE ITEMS: BROKEN ITEMS FROM INCORRECT USE, SPECIAL ORDER ITEMS, SADDLES, USED/CONSIGNMENT ITEMS, VIDEOS, BOOKS, DVD's, BITS THAT HAVE BEEN IN A HORSES MOUTH & SHOW TEETH MARKS, SUPPLEMENTS, LEATHER CLEANER, BATH AND BEAUTY ITEMS THAT ARE LIQUID OR POWDER. .
TAGGED ITEMS: RETURNS MUST HAVE ANY AND ALL ORIGINAL TAGS ATTACHED. REMOVING TAG, OR TAMPERING WITH TAG, WILL VOID YOUR RETURN.
EXCHANGES:
Items may be returned for an exhcange, they must be in UNUSED condition and exchanged within 10 business days of receiving.
ALL RETURNS OR EXCHANGES MUST BE ACCOMPINIED BY A RETURN FORM.
Items returned AFTER the 10 days, Dirty, Used, or Damaged,
may not qualify for a refund or will be subjected to a 10-50% restocking fee * ( * to be determined by the shop owner)
ALL RETURNS AND EXCHANGE MUST INCLUDE THIS FORM CLICK HERE TO OPEN AND PRINT.